GJ Empreendimentos Ltda (hereinafter "Fora da Rota"), registered under CNPJ No. 49.682.053/0001-29, is committed to protecting the privacy and personal data of users of its website (www.foradarota.com.br or www.foradarota.com), its services and products.
This Privacy Policy describes how we collect, use, store and protect user information when accessing or using the services offered through our website, including, but not limited to, information relating to the consultation and purchase of accommodations, transportation, rental cars, tours, tickets and travel insurance.
By using our services, you accept the practices described in this policy. If you do not agree, we request that you do not continue browsing or providing your data.
1. Collection of Personal Information
When accessing or using our website and services, we may collect the following personal information:
1.1 Automatically collected data:
- Browsing data: information about your device, browser, IP address, pages visited and other information collected through cookies and similar technologies, to improve the browsing experience, offer personalization, behavior analysis and purchase location verification for fraud detection.
1.2 Data provided by the user:
- Registration data: name, date of birth, email, phone, identity document, address and other information necessary for account registration or to make purchases.
- Transaction data: information about purchases made, such as payment data (credit cards, debit cards or other forms of payment) and transaction history.
All data collected, listed above, is essential for the operation and delivery of the services offered. The lack of any information may cause failures in the operation of the website and prevent the purchase of services.
The collection of this information is done transparently and with the user's consent, as set forth in this Privacy Policy.
2. Use of Personal Information
The information collected is used for the following purposes:
- Service provision: to enable the sale of products and services, such as accommodations, transportation, rental cars, tours, tickets and travel insurance.
- Payment processing: to facilitate payment processing with, but not limited to, payment institutions such as credit card acquirers and institutions participating in the Pix payment system, fraud analysis companies and identity verification.
- Communication: to send order confirmations, reservation updates, promotions, offers and other communications related to the use of our services, always with your consent.
- Service improvement: to personalize your browsing experience and improve the quality of our services, offering suggestions of destinations and products that may be of interest to you.
- Security: to comply with legal obligations, prevent fraud and ensure the security of the website and user data.
3. Sharing of Personal Data
Fora da Rota may share the personal information collected with third parties in the following situations:
- Service providers: partner companies that help us operate the website and execute the contracted services, such as payment platforms, transportation companies, accommodation, insurance, among others. These service providers will have access to the data necessary to perform the requested transaction, but are required to maintain the confidentiality and security of the information.
- Legal obligation: when necessary to comply with legal or regulatory obligations, or to respond to requests from competent authorities.
- Business transfer: in case of sale, merger or restructuring of the company, user information may be transferred to new owners, being previously informed about any change in the conditions of use of their personal data.
4. Data Storage and Security
Fora da Rota adopts adequate technical and administrative measures to protect users' personal data against unauthorized access, loss, alteration or improper disclosure. However, we emphasize that no data transmission over the internet is completely secure, and we cannot guarantee the total security of data during the transmission process.
The personal data collected will be stored for the period necessary for the execution of the contracted services, compliance with legal obligations and for the exercise of rights in judicial, administrative or arbitration proceedings.
5. Cookies and Similar Technologies
We use cookies and other tracking technologies to improve the browsing experience on the website. Cookies are small files stored on your device that help us personalize content and offer relevant ads, as well as analyze browsing behavior on the website.
The user can configure their browser to refuse cookies, but by doing so, they may not be able to access certain website features.
6. User Rights
The user has the right to access, correct, delete or request the portability of their personal data, as provided by the General Data Protection Law (Law No. 13.709/2018). To exercise these rights, the user can contact us through the service channels available on the website.
In addition, the user can revoke the consent given at any time, by contacting our support, without prejudice to the legality of the processing performed before the revocation.
7. Changes to the Privacy Policy
Fora da Rota reserves the right to modify this Privacy Policy at any time, in order to reflect changes in legislation or our processes. We recommend that users periodically review this policy to be aware of possible updates.
8. Contact
For more information about our Privacy Policy or to exercise your rights, contact us through:
This Privacy Policy is governed by Brazilian laws, especially the General Data Protection Law (Law No. 13.709/2018) and the Consumer Defense Code (CDC).
This policy has been prepared in accordance with legal guidelines and in conformity with the principles of transparency and respect for the privacy of our users. We thank you for your trust and remain committed to protecting your personal data.